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What if there is a dispute between Renter and Lender?

In the event that a Renter and a Lender are unable to resolve a dispute between them directly, they can ask us to mediate the dispute.

If we do mediate a dispute, we may charge a fee of up to 30% of any amounts that we, the Lender and the Renter determine are payable by the Renter to compensate the Lender for any loss or damage to the item. We will charge this amount to the Renter in addition to any amounts the Renter is required to pay to the Lender (together known as the “Settlement Fee”).

If OnRotate mediates the dispute you agree to accept OnRotate’s conclusion and pay any amount for which OnRotate determines you are liable. Please also refer to Sections 15.1.2 of our Terms of Service for further information.