FOR LENDERS

• Is renting out my wardrobe safe?
• How many items can I upload?
• Are there any restrictions on what can be listed?
• What about damages or loss?
• How soon will I be paid for renting out my items?
• Is there a fee to list my wardrobe?
• How much money can I make?
• Can anyone rent my wardrobe?
• How much should I list my item for?
• How do I list an item?
• Can I use images from designers/professional photos?
• What photos should I use?
• I have a lot of clothes I’d like to lend out, can you help me list them?
• I’m a brand, can I list my items?
• How can I become a better Lender?
• How do I pause my wardrobe on ONROTATE?
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WARDROBE MANAGEMENT

• What does ‘MANAGED’ mean?
• I’m a brand, can I use the Wardrobe Management Service?
• What kind of items are you looking for?
• How many items can I give you?
• Where will my items be held?
• How long will you keep my items?
• What about cleaning the items?
• When do I get paid?
• What about damages and/or loss?
• What are the fees?
• How much money can I make?
• What if I want my item back?
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FOR RENTERS

• How long is the rental period?
• Can I book an item in advance?
• How are items delivered to me?
• Will items need to be cleaned upon arrival?
• What happens if my item doesn’t arrive in time?
• What happens if my item doesn’t fit?
• How do I know the item is genuine and as described?
• Can I alter the item for my usage?
• Can I purchase an item?
• How do I cancel my rental?
• How do I return the item?
• Do I need to clean the item prior to return?
• How do I rent an item?
• Can I request an item/designer currently not available on the Platform?
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YOUR ACCOUNT

• How do I create an account?
• Do I need a profile picture?
• How do I reset my password?
• How do I contact other Onrotate Members?
• How do reviews work?
• How do I delete my account?
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CANCELLATIONS & REFUNDS

• What if I want to cancel a rental?
• What if the item does not fit?
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DAMAGES, SAFETY & SECURITY

• How do I know listing & lending my wardrobe is safe?
• Is renting safe with Onrotate?
• What is ID Verification?
• What is Damage Protection?
• What’s not covered?
• How do I prove the condition of an item?
• What if there is a dispute between Renter and Lender?
• What happens if the item I have lent is damaged or stolen?
• What if I damage or lose my rental?
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CLEANING

• Who is responsible for cleaning?

FEES & PAYMENT

• What if a Lender or Renter asks to transact outside of the Onrotate Platform?
• How much does it cost to list?
• When do I get paid for lending my items?
• When will I be charged for the rental?
• Is there a late fee?
• What is the OnRotate fee?
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GENERAL QUESTIONS

• Does Onrotate have a physical presence?
• Can I lend or rent if I am under 18?
• Any other questions?
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COVID-19 & SAFETY

• COVID-19 & SAFETY