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How To Lend
How To Rent
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FOR LENDERS
Is renting out my wardrobe safe?
How many items can I upload?
Are there any restrictions on what can be listed?
What about damages or loss?
How soon will I be paid for renting out my items?
Is there a fee to list my wardrobe?
How much money can I make?
Can anyone rent my wardrobe?
How much should I list my item for?
How do I list an item?
Can I use images from designers/professional photos?
What photos should I use?
I have a lot of clothes I’d like to lend out, can you help me list them?
I’m a brand, can I list my items?
How can I become a better Lender?
How do I pause my wardrobe on ONROTATE?
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WARDROBE MANAGEMENT
What does ‘MANAGED’ mean?
I’m a brand, can I use the Wardrobe Management Service?
What kind of items are you looking for?
How many items can I give you?
Where will my items be held?
How long will you keep my items?
What about cleaning the items?
When do I get paid?
What about damages and/or loss?
What are the fees?
How much money can I make?
What if I want my item back?
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FOR RENTERS
How long is the rental period?
Can I book an item in advance?
How are items delivered to me?
Will items need to be cleaned upon arrival?
What happens if my item doesn’t arrive in time?
What happens if my item doesn’t fit?
How do I know the item is genuine and as described?
Can I alter the item for my usage?
Can I purchase an item?
How do I cancel my rental?
How do I return the item?
Do I need to clean the item prior to return?
How do I rent an item?
Can I request an item/designer currently not available on the Platform?
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YOUR ACCOUNT
How do I create an account?
Do I need a profile picture?
How do I reset my password?
How do I contact other Onrotate Members?
How do reviews work?
How do I delete my account?
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CANCELLATIONS & REFUNDS
What if I want to cancel a rental?
What if the item does not fit?
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DAMAGES, SAFETY & SECURITY
How do I know listing & lending my wardrobe is safe?
Is renting safe with Onrotate?
What is ID Verification?
What is Damage Protection?
What’s not covered?
How do I prove the condition of an item?
What if there is a dispute between Renter and Lender?
What happens if the item I have lent is damaged or stolen?
What if I damage or lose my rental?
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CLEANING
Who is responsible for cleaning?
FEES & PAYMENT
What if a Lender or Renter asks to transact outside of the Onrotate Platform?
How much does it cost to list?
When do I get paid for lending my items?
When will I be charged for the rental?
Is there a late fee?
What is the OnRotate fee?
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GENERAL QUESTIONS
Does Onrotate have a physical presence?
Can I lend or rent if I am under 18?
Any other questions?
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COVID-19 & SAFETY
COVID-19 & SAFETY
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